Shipping policy

Thank you for shopping with RMHQ by Refinish Media. Below is everything you need to know about how we process and ship orders.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During high-volume periods, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping (U.S.): 3–7 business days after shipment

• Expedited Shipping (if available): 1–3 business days after shipment

Delivery times are estimates and not guaranteed.

Shipping Locations

We currently ship to:

• United States

International shipping may be added in the future.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.

Delays

RMHQ by Refinish Media is not responsible for shipping delays caused by the carrier, weather conditions, incorrect addresses, or other circumstances beyond our control.

Incorrect or Incomplete Addresses

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

RMHQ by Refinish Media is not responsible for lost or stolen packages once marked as delivered by the carrier. If you believe your package is lost, please contact the carrier directly using your tracking information.

Questions

If you have any questions about your order or shipping, please contact us at:

📧 RMHQ@refinishmedia.com